Town88 Privacy Policy – Your Personal Data Protection

Town88 is an online gaming platform operating under the domain town88.app. We understand that privacy is more than a legal requirement — it is the foundation of trust between us and every member who uses our platform. This Privacy Policy is crafted to ensure you have a clear understanding of your rights and how your personal information is managed responsibly.

This document applies to all users of the town88.app website, the town88 mobile app, and all related digital services. By registering an account or continuing to use the town88 platform, you agree to the terms set out in this Privacy Policy.

Town88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for personal data protection. If you have any enquiries regarding this document, our team is ready to assist via the channels listed at the bottom of this page.

Town88 collects your personal information through various methods as you interact with our platform. Below are the categories of information we collect and the purposes for doing so:

We do not collect sensitive information such as biometric data (except where required for specific KYC identity verification), medical records, or information relating to religious beliefs and political views.

Personal data collected by town88 is used exclusively for legitimate and necessary purposes in the operation of the platform. The following are the primary uses of your data:

• Account Management: Creating and maintaining your account, processing registrations, and ensuring your profile is accurate and up to date.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Identity Verification (KYC): Fulfilling legal obligations to verify member identities and prevent money laundering and fraud.
• Service Delivery: Granting access to all games, promotions, VIP programmes, and platform features you are eligible for.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and platform abuse.
• Service Communications: Sending transaction notifications, security alerts, platform updates, and relevant promotional information.
• Customer Support: Resolving enquiries, complaints, and technical issues efficiently and accurately.
• Responsible Gaming: Monitoring playing habits to identify early signs of problem gambling and offer appropriate assistance.
• Platform Improvements: Analysing usage patterns (in aggregated, anonymised form) to improve the user experience.
• Legal Compliance: Meeting reporting obligations to relevant authorities when required by law.

Town88 will not use your data for any purpose not stated above without obtaining your consent beforehand.

Town88 does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable the platform to operate smoothly:

• Payment Providers: FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, and other payment processing partners required to process your financial transactions.
• Game Providers: Gaming software providers (such as Pragmatic Play, Microgaming, Evolution Gaming) may receive the minimum data required to verify your game session.
• KYC Services: Accredited third-party identity verification providers that process your identification documents.
• Cloud Services: Server infrastructure providers that store your data in a secure, controlled environment.
• Legal Authority: Law enforcement agencies, courts, or regulatory authorities when we are legally required to do so.

All third parties working with town88 are bound by strict data confidentiality agreements and are required to comply with data protection standards equal to or exceeding our own.

Town88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information about how you use our website — the most frequently visited pages, error messages received, and page load times. This information is used to improve platform performance.
• Functional Cookies: Saving your preferences such as preferred language, display settings, and login information for a smoother repeat experience.
• Analytics Cookies: Helping us understand how visitors interact with our platform as a whole through aggregated, non-individually identifiable data.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and your overall user experience.

The security of your personal data is town88's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected:

• 256-bit SSL Encryption: All communications between your device and town88's servers are encrypted using the latest TLS 1.3 protocol.
• Secure Password Storage: Member passwords are never stored in plain text — they are processed using a one-way, irreversible hashing algorithm.
• Two-Factor Authentication (2FA): Members can enable 2FA for an additional layer of security during login and withdrawal.
• 24/7 Security Monitoring: Our cybersecurity team continuously monitors systems to detect any suspicious activity or security threats.
• Internal Access Controls: Access to member data within town88's internal systems is restricted on a need-to-know basis and requires multi-factor authentication.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly by qualified third parties.
• Incident Response Plan: town88 has a detailed incident response procedure in place to address any security breaches swiftly and effectively.

While town88 takes all reasonable steps to protect your data, no digital system can guarantee 100% absolute security. You also play an important role in protecting your account by choosing a strong password and not sharing it with anyone.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by town88:

To exercise any of the above rights, contact our data privacy team via live chat or email at [email protected]. We will verify your identity before processing any privacy rights request.

Town88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. Below are our data retention period guidelines:

• Active Account Data: Retained for the duration of your active account and for 7 years after account closure for anti-money laundering compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysia's financial regulatory requirements.
• KYC Documents: Retained for the duration of the active account and 7 years after closure, or longer if required by authorities.
• Platform Activity Logs: Retained for 12 months for security and dispute resolution purposes.
• Support Communication Records: Retained for 3 years for service reference and improvement purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Town88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data.

When significant changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to members via email or in-platform notifications.
• In cases of very significant changes, we may request renewed consent from members before continuing to use their data.

We encourage you to review this Privacy Policy page periodically. Your continued use of the town88 platform after any changes take effect will be considered full acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how town88 handles your personal data, our team is ready to assist:

• Live Chat: Available 24 hours a day, 7 days a week directly within the town88 platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — please include the subject "Data Privacy Enquiry" to expedite the process.
• Response Time: Live chat enquiries are answered within minutes. Emails are responded to within 24–48 business hours.

For formal complaints regarding personal data protection that cannot be resolved by our team, you have the right to submit a complaint to Malaysia's Department of Personal Data Protection (JPDP) as the relevant supervisory authority.

Also visit the FAQ our team for answers to frequently asked questions about privacy and account security at town88.