Town88 Terms and Conditions – Official Platform Usage Terms

In this Terms & Conditions document, the following words and phrases carry the meanings as stated:

• "Platform" refers to the website, mobile app, and all digital services operated under the town88 brand.
• "Member" or "User" refers to any individual who has registered and holds an active account at town88.
• "Account" refers to the personal profile created by a member upon successful completion of the registration process.
• "Credit" refers to the cash balance in a member's account that can be used for betting and gaming activities.
• "Bonus" refers to any added value, free credits, cashback, or rewards granted by town88 to members through various promotional programmes.
• "Rollover" or "Wagering Requirement" refers to the total wagering amount that must be completed before a bonus becomes eligible for conversion into withdrawal credits.
• "KYC" (Know Your Customer) refers to the identity verification process carried out by Town88 before processing withdrawals or fully activating an account.
• "Town88", "we" / "us" or "Platform" refers to the company that owns and operates the services under the town88.app domain.

Town88 account registration is open to individuals who meet all of the following eligibility requirements:

• Aged 18 years of age and above on the date of registration.
• Registering under your own name and not on behalf of another party.
• Not listed under any self-exclusion program from gambling activities.
• Having valid and verifiable personal information when requested by town88.
• Not an employee, business partner, or immediate family member of a Town88 employee.

Each individual is only permitted to hold one (1) active account at any one time. Holding multiple accounts may result in the termination of all associated accounts and forfeiture of all credit balances without any compensation.

Information provided during registration must be accurate, complete and up to date. Any false or misleading information is sufficient grounds for immediate account termination.

Upon successful registration, members are fully responsible for the security and use of their account. This includes:

• Choosing a strong password and not sharing it with anyone.
• Ensuring that the device used to access your town88 account is secure and free from malware.
• Log out of your account after every session, especially when using a shared device.
• Enabling two-factor authentication (2FA) for an additional layer of security.

All activity occurring within your account — including wagering, deposits, withdrawals and settings changes — is considered to have been carried out or authorised by you. town88 is not liable for any losses arising from unauthorised access resulting from a member's own negligence.

If you suspect your account has been accessed without authorisation, contact the town88 customer support team immediately via live chat. We will investigate and take appropriate action within a reasonable timeframe.

Deposit: All deposits to a town88 account must be made through payment methods officially supported by our platform, including FPX, Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Touch 'n Go eWallet and Boost. town88 does not accept cash deposits or transfers from third parties.

Withdrawal: Withdrawal requests will only be processed to a bank account or digital wallet registered under the same name as the town88 account. This is a security measure to prevent money laundering and protect our members.

• Minimum withdrawal amount: RM 30 per transaction.
• Withdrawals are processed within less than 24 hours on business days.
• Town88 reserves the right to request additional KYC documents before processing withdrawals that exceed certain limits.
• Any deposit made through an unauthorised method will be refunded minus processing fees.

Town88 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload deposit offers, and festive promotions. Each offer is subject to specific terms stated separately on the relevant promotions page.

General terms applicable to all town88 bonuses:

• Each bonus may only be claimed once per member, household, IP address, device, or payment method, unless otherwise stated.
• The rollover requirement must be fully met before any bonus balance is eligible for withdrawal.
• Wagering on certain games may not count or may only partially count towards rollover requirements — please check the terms of each promotion.
• Town88 reserves the right to modify, suspend, or terminate any promotion without prior notice if suspected abuse is detected.
• Bonuses obtained through unauthorised means or fraud will be fully forfeited.

All games available on the town88 platform are operated in accordance with the rules and industry standards set by their respective game providers. Each game has specific rules that can be accessed directly within the game interface.

General principles applicable to all games at town88:

• All slot games use an independently verified Random Number Generator (RNG) to ensure truly random and fair outcomes.
• The Return to Player (RTP) value for each slot game can be found within the respective game's information section.
• For sports betting, the odds displayed at the time a bet is placed are the final odds — no adjustments will be made after the bet is accepted.
• In the event of a technical disruption during a game session, Town88 will endeavour to restore the game to its last recorded state. If restoration is not possible, the affected round will be voided and the credits used will be refunded.
• Live Casino game outcomes depend entirely on the dealer and the physical equipment used — Town88 has no influence over live game results.

The following activities are strictly prohibited on the Town88 platform and may result in immediate account termination and legal action where applicable:

• The use of automated software, bots, scripts or any non-manual mechanism to access or play on the platform.
• Betting arbitrage — placing opposing bets simultaneously to guarantee risk-free profit.
• Collusion between two or more accounts to manipulate game outcomes or exploit the bonus system.
• Using another person's information to register or verify an account.
• Attempts to hack, attack or disrupt town88's technical infrastructure.
• Money laundering through a town88 account or using the platform for any illegal activity.
• Depositing funds obtained through illegal means or using unauthorised payment methods.

Town88 cooperates with the relevant authorities and will report any suspected illegal activity to the appropriate parties.

Town88 takes the protection of all our members' personal data seriously. The collection, processing, and storage of your personal data is fully governed by our Privacy Policy our separate one.

In summary, town88 is committed to:

• Never sell or rent members' personal data to third parties for marketing purposes.
• Using 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Storing your financial data in accordance with PCI-DSS standards.
• Granting members the right to access, correct or request deletion of their personal data.

By registering a Town88 account, you agree to receive platform-related communications such as transaction notifications, promotional updates, and security alerts via your registered email or phone number.

Town88 reserves the right to suspend or terminate any account for the following reasons:

• Violation of any section of these Terms & Conditions.
• Suspected or confirmed fraud, money laundering or other illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• A member's request to close their own account.
• An account that has been inactive for more than 12 consecutive months.

If an account is legitimately terminated at the member's own request, any eligible credit balance (excluding bonuses that have not yet met rollover requirements) will be processed for withdrawal within 7 business days after all security checks are complete.

Town88 provides the gaming platform "as is" and makes no express or implied warranties regarding continuous availability, accuracy of information, or fitness for any particular purpose.

To the extent permitted by applicable law, Town88 shall not be liable for:

• Indirect, incidental, or consequential loss or damage arising from the use of the platform.
• Service disruptions caused by factors beyond our control, such as internet infrastructure issues, power outages, or natural disasters.
• Losses arising from the actions or negligence of third parties such as payment providers or game providers.
• Any translation inaccuracies or discrepancies between different language versions of this document — the Bahasa Melayu version shall be considered the definitive version.

Town88 reserves the right to change, add, or amend any part of these Terms and Conditions at any time without requiring prior consent from members.

When significant changes are made, Town88 will endeavour to notify members via in-platform notifications or their registered email. However, it remains the member's responsibility to review this page periodically to stay informed of the latest applicable terms.

Continued use of the town88 platform after any changes are made constitutes full acceptance of the updated terms.

Town88 is fully committed to a healthy and responsible gaming culture. We recognise that gaming can become addictive for some individuals and we provide a range of tools to help members manage their playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Play Time Limit: Set session time limits to avoid playing for too long.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: The option to exclude yourself from the platform for an extended period — 6 months, 1 year or permanently.
• Reality Check: Periodic notifications reminding you of the time and money spent during the current session.

Please visit the Responsible Gaming for more information and available support resources. If you feel that gaming is beginning to affect your daily life, please seek help immediately.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the Town88 platform in general, our customer support team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week, directly within the town88 platform.
• Email: [email protected]
• Response Time: Live chat enquiries are answered within minutes. Emails are responded to within 24 business hours.

For formal complaints, please include your account number, details of the incident, and any relevant supporting evidence to help expedite our investigation process.

You may also visit the FAQ for answers to the most frequently asked questions by town88 members.